Shipping and Refunds Policy

Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $5/$15 flat rate shipping to USA or UK.

Shipping Options

Price

7-15 Day Shipping (Order under $50)

5（$)

7-15 Day Shipping (Orders over $50)

Free

3-7 Day Shipping （VIP Shipping）

15（$）

NOTE: We are not responsible for shipping carrier delays.

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over $50

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Refunds Policy

Refunds Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@mocoll.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@mocoll.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Normally, we will ship your order for free if your order amount reaches $50. Below $50, we will charge a certain logistics fee. (Except during special events.)

How long does it take to receive my order?

Orders are usually processed and shipped within 1-3 days. Shipping time is usually within 7-15 business days . This depends on the logistics provider and the location of the destination.
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

If your order is above $50, we will ship for free.

If your order is less than $50, we will charge a $5.00 delivery fee.

Of course, if you want to receive your products faster, you can choose our value-added service, VIP Logistics, for only $15.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

mocoll is at your service!

Address:

ROOM S239，2/FTHECAPITAL61-65 CHATHAM ROAD SOUTH TSIMSHA TSUIHK

Phone:

+86 13612988971

Email:

support@mocoll.com
Thanks for contacting us. We'll get back to you as soon as possible.